SHIPPING & RETURNS

SHIPPING INFORMATION:

We strive to process and ship all orders within 1 to 10 business days of the original order date.  If there are any unforeseen delays, we will contact you immediately. 

We will require a shipping address that will work with both Canada Post and common carrier deliveries.  WE DO NOT SHIP TO PO BOXES. We reserve the right to use the Carrier of our choice without notice or consent of the customer.  If there are any unforeseen delays, we will contact you immediately.

Please note that the shipping calculator used during checkout provides an estimate based on weight only. It does not calculate for the dimensions of the shipment and therefore additional shipping charges may apply, especially for items with very large or unusual dimensions.  In any case, we reserve the right to re-estimate the shipping cost at any time prior to shipment.  If this occurs, you will be notified immediately of any additional shipping charges and will be given the opportunity to cancel your order.

RETURN/REFUND POLICY:

RETURNS (Damaged, faulty or not as ordered):

No return will be accepted without a Return Authorization (“RA”) number. To return an item which is faulty, damaged or not as ordered, you must make a request to RVSUPERSTORECANADA.CA by telephone or email, within 48 hours of receiving the items. Upon review, RVSUPERSTORECANADA.CA will respond to the request via email with an RA number or with an explanation for the refusal of an RA request. Goods must be returned in unused condition and goods not as ordered must be in their original packaging. These returns will be shipped at the expense of RVSUPERSTORECANADA.CA. Products may not be returned more than 21 days from the date of original shipment.

Where products have been returned to RVSUPERSTORECANADA.CA and are in accordance with the Return Authorization, then RVSUPERSTORECANADA.CA shall in its sole discretion provide the customer with a replacement of the item at issue or a refund of the full purchase price of the item at issue.

Shipping is complementary on any replacement item.

PRODUCT NOT YET SHIPPED:

Many of our items are special ordered from suppliers.  Therefore, we are unable to cancel an order once the product has been sourced.  Cancelling of an order prior to the order being shipped out to you will result in a 20% cancelling fee to cover the cost of returning the item to our vendor.

RETURNS (Other):

All returns must be in original condition and packaging. We will not accept any returns or exchanges of any ELECTRIC or PROPANE related items. No return will be accepted without a Return Authorization (“RA”) number.   To return an item the customer must make a request to RVSUPERSTORE.CA by telephone, or email within 7 days of receiving the items. The customer will then be provided with a Return Authorization (“RA”) number. Products may not be returned more than 21 days from the date of original shipment. The customer will be responsible for shipping costs and will be subject to a 15% restocking fee. A refund for the returned goods will be processed as soon as the product is received, inspected and it is determined that all parts are in their original condition and packaging.